How do I return?
Are you returning from Germany?
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Please register your return online in our returns portal to receive your DHL returns label.
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To register, you need your order number and the postal code specified in the order.
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Please enter your order number including #. You will be automatically guided through all necessary steps in the returns portal.
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Please enclose this form with your return. Thank you very much!
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You can return all items free of charge within 14 days after delivery.We cannot accept returns outside of our return period.
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Items delivered in original packaging can only be accepted in undamaged original packaging.
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The return shipment is free of charge for you. Shipping costs will not be refunded.
The return shipment is free of charge for you. Shipping costs will not be refunded.
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You have ordered by pickup or courier and now prefer to return your order by shipping? In this case, please contact us directly.
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You return outside Germany?
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You can register your international return online under the following link:
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For the registration you need your order number and the e-mail address specified in the order.
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Please include your order number including #. You will be automatically guided through all necessary steps in the returns portal.
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