How do I return?
Please register your return via our returns portal:
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Important information for international returns
If you are returning goods to us from outside the EU, Please make sure to print out all customs documents and stick them clearly visible on the outside of the parcel.
The required customs documents are created automatically when you register your return via our returns portal and can be downloaded in the last step.
⚠️ Unfortunately, the return shipment cannot be accepted without the correctly attached customs documents and will be returned at your expense.
If you have any questions, please contact us at any time!
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GENERAL INFORMATION
You can return all items within 14 days of delivery. We can no longer accept returns outside our return period.
The return costs are €3.95 within Germany and €5.95 outside Germany. These will be offset against your refund.
Returns to our Hamburg store are free of charge for you.
Items delivered in original packaging can only be accepted in undamaged original packaging.
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Have you ordered by collection or courier and would now prefer to return your order by post? In this case, please contact us directly.
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If you have any questions, we are always happy to help.
customercare@anitahass.com | WhatsApp +49 160 928 43 914