Shipping conditions

How do I know that my order was successful?

You will receive a confirmation email as soon as your order has been successfully completed.

Can I also order by telephone?

Some items in our online store can only be ordered by telephone. This is indicated in the product description for the corresponding items. You are welcome to call us on +49 40 465 909.

In general, you can of course order any item on offer by telephone.

Terms of delivery

Where do we deliver to?

We ship the goods on working days within Germany via UPS Standard, UPS EXPRESS or DHL EXPRESS. The shipping time is 1-3 working days. International shipping with DHL Express is possible. Delivery is reserved.

Is my shipment insured?

Your order is insured until the goods are handed over.

I am ordering from abroad - what charges apply?

If you are ordering from a third country subject to customs duties, you will be charged customs duties and import taxes directly at checkout. You pay these to us and we organize hassle-free shipping for you.

Shipping costs

Germany

Shipping method Germany Hamburg Free shipping
UPS Standard 5,95 € 5,95 € from 300 €
DHL Standard 5,95 € 5,95 € from 300 €
UPS Express (1-2 working days) 19,00 € 19,00 €
DHL Express (1-2 working days) 19,00 € 19,00 €
Courier delivery (Mon-Fri) N/A 15,00 €
Pick up in store N/A Free of charge 

 

International

Country DHL Standard DHL Express Free Shipping from
Belgium FREE 9,90 € 300 €
Denmark FREE 75 DKK 2500 DKK
Great Britain FREE 9,90 GBP 280 GBP
France FREE 9,90 € 300 €
Italy FREE 9,90 € 300 €
Netherlands FREE 9,90 € 300 €
Austria FREE 9,90 € 300 €
Switzerland FREE 9,90 CHF 300 CHF
Spain FREE 9,90 € 300 €
United States N/A 9,90 $ 350 $
Rest of EU FREE 9,90 € 300 €
Rest of World N/A 9,90 € 300 €