Customer Care Manager (m / w)


For our online shop in Hamburg we are looking for a dedicated employee full-time. Satisfied customers are our highest goal and our customer service goes beyond simply questions. With much enthusiasm, we represent our exclusive brands, introduce our customers the collections and advise at the highest level. We transport our passion for fashion on every channel with a lot of personality and charm.

We offer a dynamic, family working environment in which every day is different and exciting. Our office facilities are, like our business, in the beautiful Hamburg Eppendorf with direct access to our shops, the shipping and our photo studio.

Your tasks:

  • Daily editing of customer emails
  • Supervision of customer service hotline
  • Maintain the customer database
  • Personal care of VIP customers worldwide
  • Progressive contact with customers
  • Initiative Project work for steady improving Customer Relationship Tools

These qualifications bring you with:

  • Experience in upscale retail
  • Experience in customer service
  • Experience in dealing with high quality goods
  • Quick grasp
  • Multitasking ability
  • Creativity and a cheerful attitude
  • Good Apple / PC Knowledge
  • Self-employment and team orientation
  • Organized work also under time pressure
  • High affinity to online media
  • Accuracy, Discipline & Responsibility
  • Very good English language skills in word and font

Do you have interest? Then please send your meaningful application by e-mail to Mr. Christian Villwock to Of course, we are also available by phone (+49 40 465 909).