If you do not have a customer account with us yet, you can registerhere register a new account. Once you have created a customer account, you are automatically registered for THE ANITA HASS COLLECTIVE.
If you already have a customer account, please log in with your email address and passwordherehere. After logging in, you will be taken directly to your THE ANITA HASS COLLECTIVE rewards page.
Registration and use is free of charge. The more points you collect, the more benefits you receive.
THE ANITA HASS COLLECTIVE is a multi-level loyalty program. For every purchase at Anita Hass you will receive loyalty points, which you can redeem immediately when placing an order.
In addition to the classic points collection, you can also enjoy attractive benefits, depending on the VIP status you are in. You can view all benefits directly on the THE ANITA HASS COLLECTIVE page. As soon as you are logged in, your current status and the corresponding benefits will be displayed.
We have taken care of that for you! As a customer with an existing customer account on anitahass.com you can also register with THE ANITA HASS COLLECTIVE using your known login data. The 100 points you get for this step have already been credited to your account.
Your order overview as well as saved addresses and the like can be found as usual in your anitahass.com customer account.
The THE ANITA HASS COLLECTIVE rewards page is your direct overview of your collected points and benefits. Your customer account and the rewards page can be accessed with the same login data.
Yes, you can. Please note that points can only be earned with one email address.
If you made a purchase from Anita Hass before 10/6/2022, you will not be credited with these points. For all purchases made after 10/6/2022, your points will be saved.
Earn & Redeem
You earn points every time you shop at Anita Hass. Please make sure that you always use the same e-mail addresswith which you have registered for THE ANITA HASS COLLECTIVE. Points are always tied to this email address.
All other ways to collect points can be found on the rewards page. This can be, for example, following our Instagram account or referring a friend.
You can redeem your collected points directly on ourrewards page or in the check-out.
On the rewards page, simply click on the button "Redeem" button to see your available reward options.
If you are already within an order, you also have the option to redeem your points immediately in the check-out. To do so, use the drop-down box directly above the total amount of the shopping cart. Here you can select the amount you want to apply to the order.
You can exchange your points for the following discounts:
500 points = 50 €
1000 points = 100 €
1500 points = 150 €
2000 points = 200 €
2500 points = 250 €
5000 points = 500 €
Yes, you can redeem your points in the store in Hamburg as soon as you have collected 500 points. If you wish to do so, the local staff will be happy to assist you. Please note that only one voucher can be applied per purchase.
Your points are valid as long as you use our loyalty program.
Yes, your points can expire. Your points expire after 12 months of inactivity.
No, there is no points limit! You always have the possibility to collect points through your orders with us and redeem them.
Yes, you can earn points even if you do not pay in €. Your points will be adjusted to the € conversion value of your order.
Questions about VIP status
Your VIP status is defined by the amount you spend in a current year.
If you are already a customer with us, your VIP status will be calculated at the start of our loyalty program based on your purchase value from January 2022.
You will receive the Bronze status from an annual purchase of € 3,000
You will receive the Silver status from an annual purchase of 6,000 €.
You will receive the Gold status from an annual purchase of 12.000 €.
Once you have reached a status, you will have access to the benefits of that status for the rest of the current year. You can always see in your customer account how to get to the next status.
If you are logged in with your email address, you can view your current status and the associated VIP benefits on the rewards page.
When you have reached a new status, you will receive an email. In addition, you can view your status in your account at any time.
VIP status can expire or change. It adjusts to your purchase of the current year. At the end of a current year, your VIP status will be recalculated.
As an exclusive offer for members of the VIP Club, we offer three styling services. If you are in Bronze, Silver or Gold status, you can use the StyleAnalysis or the WardrobeEdit with your accumulated points. Gold members also have the opportunity to use the Personal Shopping service for free. Click hereto learn more about the Personal Styling Services.
You can use the Personal Shopping Service if you are in Gold status. The service is free of charge for Gold members. To book the Personal Shopping Service, please contact our stylist via the e-mail address email@example.com.
The Personal Shopping Voucher can be purchased in the amount of €5,000 or €10,000. Click hereto go to the product.
If you are a Gold Member and have purchased a Personal Shopping Voucher worth 10.000€, we will give you an overnight stay in a 5* hotel in Hamburg including a shuttle from the hotel to our store in Hamburg, Eppendorf.
As a Silver or Gold member you have the chance to store our x Anita Hass collaborations before anyone else. We will inform you about this in advance by e-mail.
As a Bronze, Silver or Gold member you will get access to sale promotions before anyone else. We will inform you about this in advance by e-mail.
A Double Point Day is one day a year when Silver or Gold members can earn double points for every euro spent. You will be informed in advance by e-mail when the Double Point Day will take place.
Yes, the same return policy applies.
If you return your purchase, the points you originally used will be refunded.
For example, if you applied a $50 discount, 500 points will be returned to your customer account.
Make sure you are logged into your customer account and have not accidentally ordered as a guest. If you did this by mistake, feel free to contact our Customer Serviceto have the points added afterwards.
You will not receive points if you return your purchase or the order is cancelled. Any points credited to your account will be deducted again should the order be returned.
Yes! We want to assure you that all your points are where they should be.... In your reward account!
Please note that there may be a delay in communication from our systems. It may take anywhere from a few minutes to several hours for the points to appear in your account.
However, if you feel that you have earned points but they are not showing in your account, you can try these steps in advance:
1. reload the page. 2. log out and then log in again. 3. check the "Points history" in your rewards account to see if the points have been added after all. In your "Rewards History" you can see the number of points earned, how and when they were earned, and any redemption of points.
If these steps did not solve the problem, you are always welcome to contact our Customer Service contact us.
We are very sorry about that! There are several scenarios that could have triggered the error message.
1. did you mistype the email address?
2. did you forget to separate multiple emails with commas?
To avoid another mistake, we recommend that you enter the e-mail addresses one after the other and click "Send" after each entry.
If there are still complications with the email recommendations, use your individual recommendation link to send it to your friends by other means. You can find your personal link here:
Thank you for recommending us to your friends! The following criteria must be met in order for you to receive points:
1. your friend must be a new customer for you to receive the 150 points for a referral.
2. the referral must have been sent to your friend either via the rewards page or via your personal referral link.
3. your friend has made her first purchase through our website. Only then will your customer account be credited with the points.
After a successful referral, you will receive an email informing you that her friend has made a purchase using your coupon code. You can view the successful recommendation at any time in your recommendation history.
The voucher sent to your friend can be applied only once. If your friend returns the order, the voucher will expire.
You will receive your reward points on your birthday.
In order to receive your reward points on your birthday, you must have added your date of birth at least 30 days in advance.
If you did not do this 30 days in advance, you will receive your reward points 30 days after the date of birth was added.
As a VIP member, your free shipping is automatically applied in checkout - please make sure you are logged in with the correct email address.
Please note that free shipping only applies within Germany.
If we ever decide to end the loyalty program, your points and benefits will expire along with the program.
We also reserve the right to terminate an individual's THE COLLECTIVE membership if they violate ourterms and conditions , exploits it, makes excessive returns, commits fraud, abuse of privileges or inappropriate behavior to manipulate the loyalty program, or for any other reason we deem necessary in our sole discretion. If your account is terminated by you or us, or you opt out of THE COLLECTIVE Program, you will forfeit any unused Rewards and any unredeemed points.
Our customer service team is very happy to help. You can reach us via WhatsApp+49 160 928 439 14 , by phone+49 40 465 909 or via e-mail to firstname.lastname@example.org.