FAQ's - THE ANITA HASS COLLECTIVE

If you do not have a customer account with us yet, you can register here register a new account. Once you have created a customer account, you are automatically registered for THE ANITA HASS COLLECTIVE.

If you already have a customer account, please log in with your email address and password here here. After logging in, you will be taken directly to your THE ANITA HASS COLLECTIVE rewards page.

THE ANITA HASS COLLECTIVE is a multi-level loyalty program. For every purchase you make at Anita Hass, you will receive loyalty points that you can redeem for orders of 550€ or more.

In addition to the classic points collection, you can also enjoy attractive benefits, depending on which VIP status you are in. You can see all the benefits directly on THE ANITA HASS COLLECTIVE page. As soon as you are logged in, your current status and the corresponding benefits will be displayed.

You can find your order overview as well as saved addresses and the like as usual in your anitahass.com customer account.

The THE ANITA HASS COLLECTIVE rewards page is your direct overview of your collected points and benefits. Your customer account and the rewards page can be accessed with the same login data.

If you have made a purchase from Anita Hass before 10/6/2022, these points will not be credited to you. For all purchases made after 10/6/2022, your points will be saved.

You earn points every time you shop at Anita Hass. Please make sure that you always use the same e-mail addresswith which you have registered for THE ANITA HASS COLLECTIVE. Points are always tied to this email address.

All other ways to collect points can be found on the rewards page. This can be, for example, following our Instagram account or referring a friend.

Yes, you can also collect points if you do not pay in €. Your points will be adjusted to the € conversion value of your order.

You can redeem your collected points directly on ourrewards page or in the check-out.

On the rewards page, simply click on the button "Redeem" button to see your available reward options.

If you are already within an order, you also have the option to redeem your points in the check-out from a purchase value of 550€. To do this, use the dropdown box directly above the total amount of the shopping cart. Here you can select the amount you want to apply to the order.

Yes, you can redeem your points in the store in Hamburg as soon as you have collected enough points. If you wish to do so, the local staff will be happy to assist you. Please note that only one voucher can be applied per purchase.

No, there is no points limit! You have the opportunity to collect points from us at any time through your orders and redeem them. However, your points expire after a current year.

Yes, the same return policy applies.

If you return your purchase, the points you originally used will be refunded.

For example, if you applied a $50 discount, 500 points will be returned to your customer account.

Your points are valid as long as you use our loyalty program.

Your points expire after 12 months of inactivity.

Your VIP status is determined by the amount you have spent in a current calendar year.

You will receive the Bronze status from an annual purchase of € 3,000

You will receive Silver status from an annual purchase of € 6,000

You will receive the Gold status from an annual purchase of 12.000 €.

Once you have reached a status, you will have access to the benefits of that status for the rest of the current year. You can always see in your customer account how to get to the next status.

If you are logged in with your email address, you can view your current status and the associated VIP benefits on the rewards page.

When you have reached a new status, you will receive an email. In addition, you can view your status in your account at any time.

VIP status can expire or change. It adjusts to your purchase of the current calendar year. At the end of a current year, your VIP status will be recalculated.

Make sure you are logged into your customer account and have not accidentally ordered as a guest. If you did this by mistake, feel free to contact our Customer Serviceto have the points added afterwards.

You will not receive points if you return your purchase or the order is cancelled. Any points credited to your account will be deducted again should the order be returned.

Yes! We want to assure you that all your points are where they should be.... In your reward account!

Please note that there may be a delay in the communication of our systems. It may take from a few minutes to several hours for the points to appear in your account.

However, if you feel that you have earned points but they do not appear in your account, you can try these steps in advance:

1. reload the page.

2. log out and then log in again.

3. check the "Points history" in your rewards account to see if the points have been added after all. In your "Rewards History" you can see the number of points earned, how and when they were earned, and any redemption of points.

If these steps did not solve the problem, you are always welcome to contact our Customer Service contact us.

We are very sorry about that! There are several scenarios that could have triggered the error message.

1. did you mistype the email address?

2. did you forget to separate multiple emails with commas?

To avoid another mistake, we recommend that you enter the e-mail addresses one after the other and click "Send" after each entry.

If there are still complications with the email recommendations, use your individual recommendation link to send it to your friends by other means. You can find your personal link here:

Thank you for recommending us to your friends! The following criteria must be met in order for you to receive points:

1. your friend must be a new customer for you to receive the 150 points for a referral.

2. the referral must have been sent to your friend either via the rewards page or via your personal referral link.

3. your friend has made her first purchase through our website. Only then will your customer account be credited with the points.

After a successful referral, you will receive an email informing you that her friend has made a purchase using your coupon code. You can view the successful recommendation at any time in your recommendation history.

The voucher sent to your friend can be applied only once. If your friend returns the order, the voucher will expire.

In order to receive your reward points on your birthday, you must have added your date of birth at least 30 days in advance.

If you have not done this 30 days in advance, you will receive your reward points 30 days after registration.

As a VIP member, your free shipping is automatically applied in checkout - please make sure you are logged in with the correct email address.

Please note that free shipping only applies within Germany.