How do I know that my order was successful?

You will receive a confirmation email once your order is successfully completed.

Can I also order by phone?

Some items in our online store can only be ordered by phone. This is indicated in the product description of the corresponding articles. Please feel free to call us at +49 40 465 909.

In general, you can of course order any offered article by phone.

Terms of delivery

Where do we deliver?

We ship the goods on weekdays within Germany via UPS Standard, UPS EXPRESS or DHL EXPRESS. The delivery time is 1-3 working days. International shipping with DHL Express is possible. The delivery is reserved.

Is my shipment insured?

Your order is insured until the time of delivery of the goods.

I am ordering from abroad - what charges apply?

If you are ordering from a dutiable third country, you will be charged customs and import duties directly in the check out. You pay these to us and we organize the trouble-free shipping for you.

Shipping costs

Germany

	Germany	Hamburg
UPS Standard	5,95 €	5,95 €
DHL Standard	5,95 €	5,95 €
UPS Express (1-2 business days)	19,00 €	19,00 €
DHL Express (1-2 business days)	12,95 €	12,95 €
Courier delivery (Mon-Fri)	N/A	15,00 €
Pick up in store	N/A	Free of charge

 

International

Country	DHL Standard	DHL Express	Free Shipping from
Belgium	FREE	9,90 €	300 €
Denmark	FREE	75 DKK	2500 DKK
Great Britain	FREE	9,90 GBP	280 GBP
France	FREE	9,90 €	300 €
Italy	FREE	9,90 €	300 €
Netherlands	FREE	9,90 €	300 €
Austria	FREE	9,90 €	300 €
Switzerland	FREE	9,90 CHF	300 CHF
Spain	FREE	9,90 €	300 €
United States	N/A	9,90 $	350 $
Rest of EU	FREE	9,90 €	300 €
Rest of World	N/A	9,90 €	300 €