Shipping conditions
How do I know that my order was successful?
You will receive a confirmation email once your order is successfully completed.
Can I also order by phone?
Some items in our online store can only be ordered by phone. This is indicated in the product description of the corresponding articles. Please feel free to call us at +49 40 465 909.
In general, you can of course order any offered article by phone.
Terms of delivery
Where do we deliver?
We ship the goods on weekdays within Germany via UPS Standard, UPS EXPRESS or DHL EXPRESS. The delivery time is 1-3 working days. International shipping with DHL Express is possible. The delivery is reserved.
Is my shipment insured?
Your order is insured until the time of delivery of the goods.
I am ordering from abroad - what charges apply?
If you are ordering from a dutiable third country, you will be charged customs and import duties directly in the check out. You pay these to us and we organize the trouble-free shipping for you.
Shipping costs
Germany
| Germany | Hamburg | |
| UPS Standard | 5,95 € | 5,95 € |
| DHL Standard | 5,95 € | 5,95 € |
| UPS Express (1-2 business days) | 19,00 € | 19,00 € |
| DHL Express (1-2 business days) | 12,95 € | 12,95 € |
| Courier delivery (Mon-Fri) | N/A | 15,00 € |
| Pick up in store | N/A | Free of charge |
International
| Country | DHL Standard | DHL Express | Free Shipping from |
| Belgium | FREE | 9,90 € | 300 € |
| Denmark | FREE | 75 DKK | 2500 DKK |
| Great Britain | FREE | 9,90 GBP | 280 GBP |
| France | FREE | 9,90 € | 300 € |
| Italy | FREE | 9,90 € | 300 € |
| Netherlands | FREE | 9,90 € | 300 € |
| Austria | FREE | 9,90 € | 300 € |
| Switzerland | FREE | 9,90 CHF | 300 CHF |
| Spain | FREE | 9,90 € | 300 € |
| United States | N/A | 9,90 $ | 350 $ |
| Rest of EU | FREE | 9,90 € | 300 € |
| Rest of World | N/A | 9,90 € | 300 € |