How do I know that my order was successful?

You will receive a confirmation email once your order is successfully completed.

 

Can I also order by phone?

Some items in our online store can only be ordered by phone. This is indicated in the product description of the corresponding articles. Please feel free to call us at +49 40 465 909.

In general, you can of course order any offered article by phone.

 

DELIVERY CONDITIONS

Where do we deliver?

We ship the goods on working days within Germany via UPS Standard, UPS EXPRESS or DHL EXPRESS. The delivery time is 1-3 working days.

International shipping with DHL Express is possible.

The delivery is reserved.

 

Is my shipment insured?

Your order is insured until the time of delivery of the goods.

 

I am ordering from abroad - what charges apply?

If you are ordering from a dutiable third country, you will be charged customs and import duties directly in the check out. You pay these to us and we organize the trouble-free shipping for you.

 

SHIPPING COSTS

Germany

Germany Hamburg
UPS Standard 5.95€ 5,95€
DHL Standard 5.95€ 5,95€
UPS Express (1-2 business days) 19.00€ 19.00€
DHL Express (1-2 business days) 12,95€ 12,95€
Courier delivery (Mon-Fri) N/A 15.00€
Pick up in store N/A Free of charge

 

Outside Germany

The available shipping method is displayed directly in the check-out and may vary.

Country DHL Standard DHL Express Free Shipping from
Austria FREE 9.90€ 400.00€
Switzerland
FREE
9.90 CHF
400.00 CHF
Spain
FREE
9.90€
400.00€
United States N/A
9.90$
400.00$
Netherlands
FREE
9.90€
400.00€
Italy
FREE
9.90€
400.00€
France
FREE
9.90€
350.00€
Belgium
FREE
9.90€
400.00€
Great Britain
FREE
9.90 GBP
350.00 GBP
Denmark
FREE
75 DKK
2500 DKK
EU
FREE
9.90€
400.00€
Rest of World N/A
9.90€
400.00€